Tidy Nova (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Halifax and the surrounding areas of 100 km.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, payment information, and other details you provide voluntarily.
• Service Information: Details about the services you request or use, including service address, vehicle type, scheduling preferences, and communications.
• Website Data: IP address, browser type, device data, cookies, and usage logs collected through our website analytics tools.

2. How We Use Your Information

We use your personal information to:

• Provide and manage the services you request
• Schedule appointments and send service updates
• Respond to your inquiries or support requests
• Process payments and invoices
• Improve our website, services, and customer experience
• Send promotional communications (you may opt out at any time)

3. Consent

By using our services or submitting your information, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure of Information

We do not sell or rent your personal information. However, we may disclose your information in the following circumstances:

• To service providers who help us operate our business (e.g., payment processors, IT providers)
• To comply with legal obligations or valid government requests
• In the event of a business transfer, merger, or sale

All third parties are required to maintain appropriate privacy safeguards.

5. Data Storage and Protection

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. Data may be stored on secure servers located in Canada.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information
• Request correction of inaccurate information
• Withdraw consent or request the deletion of your data
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us at the details below.

7. Cookies & Analytics

Our website uses cookies and tracking technologies to improve functionality and analyze usage. You can control cookie settings through your browser. By using our website, you agree to our use of cookies.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with the revised date.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, contact us at:

Tidy Nova Property Maintenance
Email: novatidy@gmail.com
Phone: 902-441-8890
Service Areas: Halifax and the surrounding areas of 100 km